List of frequently asked questions

1. Why do I still need to enable my location settings even when my device cannot see the interference map?
2. Why is the MAC address in the AP function different from my device’s MAC address?
3. What sever does MOHO use? Why are there problems with the speed test recently?
4. What codes can the Scan function scan other than QR codes? Can it scan barcodes and H3C QR codes?
5. What’s the difference between the single point tests in the tools section and the test on the main page?
6. Must collaborative WiFi test be used by more than one person?
7. Can multiple people login to the same account to do testing?
8. Which indicators does collaborative WiFi test mainly test for?
9. Would the phone model affect the test results?

1.Why do I still need to enable my location services even when my device cannot see the interference map?

From Android 6.0 onwards, receiving WiFi data relies on location services. So it is recommended to enable location services in your system settings when using MOHO.

2.Why is the MAC address in the “Find AP” function different from my device’s MAC address?

The MAC address for “Find AP” is the BSSID for the RF card but not the device’s MAC address. We understand that in networking, we often have to know your device’s MAC address and so we have been developing this function recently

3.What sever does MOHO use? Why are there problems with the speed test recently?

MOHO speed test and Speedtest share the same server and as the server for Speedtest has been changing continuously, thus the speed test for MOHO has also been affected. If you are having problems with it, we recommend using another server.

4.What codes can the Scan function scan other than QR codes? Can it scan barcodes and H3C QR codes?

As of now, the Scan function can scan Ruijie AP barcodes and QR codes. We temporarily do not support QR codes from other companies.

5.What’s the difference between the single point tests in the tools section and the test on the main page?

The two functions are the same, but used in different situations. The tester on the main page is made for normal WiFi users, so WiFi testing is readily available for everyone. While the single point tests are made for networking professionals designed with a command line interface and equipped with the ability to generate editable Excel files for easy reporting.

6.Must collaborative WiFi test be conducted by more than one person?

No, collaborative WiFi test can be conducted by one person.

7.Can multiple people login to the same account to do testing?

Yes, the data received will be automatically synced.

8.Which indicators does collaborative WiFi test mainly test for?

Terminal model / AP manufacturer / encryption / signal strength / channel / interference / Ping / Association / Speed etc.We strongly recommend you try it for yourself, you would be pleasantly surprised.

9.Would the phone model affect the test results?

Yes, the result would be different when different phones are used to do the testing, but in reality, the Internet experience is different for each phone even under the same WiFi environment so this is not an issue.